Contract Associate Technology Delivery Analyst

POSITION SUMMARY:

Aid the New York Technical Support team with imaging of Mac and PC Laptops, scheduling workstation replacements, and shipping hardware to end users. Support work may include, but is not limited to, loan/track loaner hardware, printer troubleshooting and configuration, installing software and/or hardware peripherals, deployment of new software packages and upgrades. Teamwork, customer satisfaction, problem solving, solid communication, and technical knowledge are skills critical to the success of this position.

ESSENTIAL FUNCTIONS:

This position s primary functions are listed below

• Image and Provision PC laptops using Autopilot
• Image and Provision Mac Laptops using JAMF
• Schedule workstation replacements with End Users
• Manage shipping of Laptops and hardware via UPS and Fedex
• Manage collection of returned equipment from End Users
• Document, and inventory\retire returned assets
• Provide other troubleshooting and support with IT Team tasks as needed
• Provide quality customer service and support to End Users

EDUCATION, SKILLS AND EXPERIENCE REQUIREMENTS:

This position requires technical support knowledge of various MAC and/or PC software and hardware equipment, as well as the ability to analyze and solve computer-related problems.

Specialized Skills and Competencies required to perform the work:

• MAC and PC Hardware Support - Intermediate
• Windows 11 OS Support- Intermediate
• MacOS Support - Intermediate
• MS Office 365 (Word, Excel, PowerPoint, Outlook) - Intermediate
• MS Teams and Zoom - Intermediate
• Desktop and Laptops - Intermediate
• Troubleshooting remote access Intermediate

Candidate must also be able to:

• Work independently and with a Team
• Quickly troubleshoot problems and provide solutions
• Communicate effectively
• Pay attention to detail and follow up
• Provide quality customer service and support to End Users

This is a contract position for a temporary 6-month assignment, with the possibility of extension based on performance and business needs. The role requires onsite work at our New York office.

IPG is an equal opportunity employer and we value diversity inclusion and equity at our company. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, national origin, gender, sexual orientation, age, gender identity, marital status, citizenship, disability, genetic information or veteran status or any other basis prohibited by applicable federal, state or local law.